Terms of service
Terms of Service
Welcome to Monte. By using our website or purchasing our products, you agree to the terms below. We’ve kept them clear, fair, and human.
About us
Monte is operated by MONTX US LTD, a company registered in England and Wales under company number 17211229, with its registered office at:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
If you need to get in touch, you can email us at:
Using our website
You’re welcome to browse, shop, and enjoy the site — just don’t misuse it.
This means no unlawful activity, no attempts to interfere with how the site works, and no copying, scraping, reproducing, or reusing content without permission.
We reserve the right to restrict, suspend, or terminate access to the site where misuse, abuse, fraud, or unlawful activity is suspected.
Products and information
We do our best to describe our products accurately and clearly. However, colours, textures, packaging, and results may vary depending on your screen, lighting conditions, usage, styling habits, and hair type.
Our products are cosmetic grooming products and are not intended to diagnose, treat, cure, or prevent any medical condition.
Any testimonials, demonstrations, or illustrative results shown on our website, advertisements, or social media are examples only and are not guaranteed outcomes.
Orders and payment
When you place an order, you’re making an offer to purchase. Orders are only accepted once confirmation has been sent by email.
We reserve the right to refuse, limit, or cancel orders at our discretion, including where pricing errors, stock inaccuracies, suspected fraud, or technical issues occur.
Prices displayed on the US website are shown in US dollars unless stated otherwise.
Payments are processed securely through trusted third-party payment providers. We do not store full payment card details.
Subscriptions
Certain products or services may be offered on a subscription or recurring purchase basis.
By purchasing a subscription, you authorise us and our payment providers to charge your selected payment method on a recurring basis until cancelled.
You may manage, pause, skip, or cancel subscriptions through your account portal or by contacting customer support.
Subscription pricing, benefits, and availability may change from time to time. Any material changes will be communicated where required by law.
Delivery
Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, customs processing, weather events, carrier disruptions, or circumstances outside our reasonable control. However, we will always do our best to help where issues arise.
Risk in products passes to you once the order has been delivered to the address provided at checkout.
Returns and refunds
Details of returns, refunds, exchanges, and our 40-day money-back guarantee are set out in our Returns Policy, which forms part of these Terms.
We reserve the right to refuse refunds or guarantees where abuse, misuse, excessive claims, or fraudulent activity is suspected.
Hair type and suitability
Monte is designed specifically for hair types 1a–1b.
Product performance may vary depending on hair type, styling routine, application method, environmental conditions, and personal expectations.
This is particularly relevant to our money-back guarantee, which applies when products are used on the hair types they were specifically designed for.
Intellectual property
All content on this website — including text, graphics, branding, logos, product names, images, videos, advertisements, copy, designs, and website functionality — is owned by Monte or licensed to us and is protected by intellectual property laws.
You may not reproduce, copy, distribute, modify, republish, scrape, exploit, or commercially use any part of the site without prior written permission.
User conduct
You agree not to use the website in any unlawful, harmful, abusive, fraudulent, deceptive, or disruptive manner.
You also agree not to interfere with the security, integrity, functionality, or operation of the website or related systems.
Promotions and giveaways
From time to time, we may run promotions, competitions, giveaways, discounts, or limited offers.
Additional terms may apply to these promotions and will be communicated separately where relevant.
We reserve the right to modify, suspend, or cancel promotions at any time where reasonably necessary.
Third-party services
Our website may contain links to third-party websites, tools, applications, or services.
We are not responsible for the content, practices, availability, policies, or security of third-party services.
Your use of third-party services is governed by their own terms and policies.
Disclaimer
The website and products are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
We do not guarantee uninterrupted access to the website or that the website will always be error-free, secure, or available.
Limitation of liability
To the fullest extent permitted by applicable law, Monte shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, goodwill, data, or enjoyment.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, gross negligence, or personal injury caused by negligence.
Indemnity
You agree to indemnify, defend, and hold harmless Monte, its affiliates, directors, employees, contractors, and partners from any claims, liabilities, damages, losses, or expenses arising out of:
• Your misuse of the website
• Your breach of these Terms
• Your violation of applicable laws or third-party rights
Privacy
Your use of the website is also governed by our Privacy Policy.
Changes to these terms
We may update these Terms from time to time to reflect changes in our services, business operations, legal obligations, or policies.
Any updates will be posted on this page, and continued use of the website after updates constitutes acceptance of the revised Terms.
Governing law
These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms or the use of the website shall be subject to the exclusive jurisdiction of the state or federal courts located in New York.
Company information
© MONTX US LTD
Company number: 17211229
Registered in England and Wales
Registered office:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Contact:
help@themontxclub.com