Shipping policy
Shipping Policy
Effective Date: June 27, 2026
Where We Ship
We currently ship to eligible addresses within the United States only.
At this time, we are unable to ship to Washington State.
If an order is placed using a delivery address outside the United States or in a restricted location, including Washington State, we reserve the right to cancel the order before dispatch and issue a full refund to the original payment method.
Available shipping destinations may change from time to time. The most up-to-date shipping options will always be displayed at checkout.
Processing Times
We aim to process and dispatch orders within 1–3 business days.
Processing times may be longer during:
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Periods of high demand;
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Product launches or promotions;
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Public holidays;
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Inventory checks; or
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Unforeseen operational delays.
Processing times are estimates only and are not guaranteed.
Once your order has been dispatched, you will receive a confirmation email containing tracking information, where available.
Delivery Times and Costs
Shipping costs, available delivery methods, and estimated delivery times are displayed during checkout.
Delivery estimates are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by:
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Shipping carriers;
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Weather events;
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Public holidays;
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Supply-chain disruptions; or
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Circumstances beyond our reasonable control.
Where an order contains multiple products, we reserve the right to ship items separately where this helps us fulfil your order more efficiently.
Delivery Issues
Please ensure that your shipping address, contact details, and delivery information are accurate before completing your order.
We are not responsible for delays, failed deliveries, returned shipments, or additional costs arising from inaccurate, incomplete, or outdated information provided by the customer.
If a parcel is returned to us due to:
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An incorrect address;
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Failed delivery attempts;
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Refusal of delivery; or
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Failure to collect the parcel,
we may charge the cost of reshipping the order before it is dispatched again.
Lost, Stolen, or Damaged Parcels
If your order arrives damaged or incomplete, or appears to have been lost in transit, please contact us within 7 days of the expected delivery date by emailing help@themontxclub.com.
Please include:
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Your order number; and
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Any relevant photographs, where applicable.
We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement, store credit, or refund.
Where tracking confirms that an order was successfully delivered to the shipping address provided at checkout, Montx is not responsible for parcels that are subsequently lost or stolen.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.
Pre-Orders
Certain products may occasionally be offered on a pre-order basis.
Estimated dispatch and delivery dates for pre-orders are approximate only and may change due to:
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Manufacturing schedules;
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Supplier delays;
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Shipping disruptions; or
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Other circumstances beyond our reasonable control.
Where reasonably possible, significant delays will be communicated through the product page, checkout, or email.
Changes to Your Order
If you need to change your shipping address or amend your order, please contact us as soon as possible by emailing help@themontxclub.com.
Although we will do our best to accommodate your request, we cannot guarantee that changes can be made once an order has entered processing.
Once an order has been processed or dispatched, it may no longer be possible to amend, redirect, or cancel the shipment.
Returns and Refunds
For information about returns, exchanges, cancellations, and our 40-Day Money-Back Guarantee, please refer to our Returns Policy.
Contact Us
For questions about shipping, delivery, or your order, please contact us at: