🚀 WELCOME TO LAUNCH | ✅ 40-DAY MONEY-BACK GUARANTEE

Refund policy

Returns Policy

Effective Date: June 27, 2026

If something isn’t quite right with your order, we’ll always look to sort it fairly.

If your product arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can put it right.

To arrange a return, refund, or replacement, email help@themontxclub.com with:

  • Your order number; and

  • Where relevant, a quick photo showing the issue.

We’ll guide you through the next steps.

This Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws.

40-Day Money-Back Guarantee

We think Montx is great. Honestly, we think it’ll change your life—or at least your hair.

However, if you give it a proper go and it doesn’t work for you, you can apply for a refund within 40 days of your order being marked as delivered.

Our 40-Day Money-Back Guarantee is designed to give you the opportunity to receive, try, and properly use the product before deciding whether it is right for you.

For this reason, the guarantee:

  • Only applies once your order has been successfully delivered;

  • Does not apply to orders cancelled before delivery; and

  • Does not apply to products that have not yet been delivered.

Montx is designed specifically for hair types 1a–1b, so the Money-Back Guarantee applies when the product is used on the hair types it was designed for.

Bit like blaming a surfboard for not working in a swimming pool.

How to Request a Refund

To request a refund under the 40-Day Money-Back Guarantee, email help@themontxclub.com within 40 days of delivery and include your order number.

We may ask a few quick questions about your experience so that we can continue improving the product.

Approved refunds will be issued to the original payment method and will usually appear within a few working days of being processed.

We reserve the right to refuse a claim where we reasonably believe that the 40-Day Money-Back Guarantee:

  • Is being abused;

  • Is being used fraudulently; or

  • Has been repeatedly claimed on multiple orders by the same customer.