Privacy policy
Privacy Policy
Effective Date: June 27, 2026
At Montx, we respect your privacy and take the responsibility of handling your personal information seriously.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with us, including when you:
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Browse our website;
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Place an order;
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Subscribe to our services;
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Create an account; or
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Contact us.
We operate in accordance with applicable privacy, consumer protection, and ecommerce laws in the United States and other regions where we do business.
We process personal information where necessary to fulfil our contractual obligations to you, comply with legal obligations, pursue our legitimate business interests, or where you have provided your consent, as required by applicable law.
Information We Collect
We may collect personal information when you:
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Visit or browse our website;
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Place an order or subscribe to our services;
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Create an account;
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Contact us or interact with us online;
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Sign up for marketing communications;
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Enter promotions, giveaways, or surveys;
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Engage with us on social media; or
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Interact with our advertisements.
The information we collect may include:
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Your name;
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Email address;
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Phone number;
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Billing address;
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Delivery address;
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Payment information;
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Order history;
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Subscription details;
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IP address;
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Device information;
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Browser type; and
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Information about how you use our website.
Payment information is processed securely by trusted third-party payment providers. We do not directly store full payment card details.
We only collect personal information where there is a legitimate reason for doing so.
How We Use Your Information
We use your information carefully and only where necessary to operate our business properly and improve the products and services we offer.
This may include:
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Processing and fulfilling orders;
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Managing accounts, subscriptions, and customer support;
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Managing recurring subscriptions, renewals, pauses, skips, cancellations, and recurring billing;
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Communicating with you about your order, subscription, or account;
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Improving our website, products, and services;
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Personalising your experience;
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Sending marketing communications where permitted by law;
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Delivering personalised advertising and marketing where permitted by applicable law;
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Detecting, investigating, and preventing fraudulent, unlawful, or unauthorised activity; and
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Meeting legal, regulatory, tax, and accounting obligations.
We may also use aggregated or anonymised information for analytics, reporting, and business development purposes.
Cookies and Similar Technologies
Montx uses cookies and similar technologies to ensure that our website functions properly, performs efficiently, and provides a smooth browsing experience.
Some cookies are essential. These help the website operate correctly and support functions such as:
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Secure checkout;
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Account access;
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Website navigation; and
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Remembering items in your basket.
Other cookies help us understand how visitors use our website. This allows us to improve performance, optimise the user experience, and make informed decisions about future updates and features.
We may also use advertising and marketing technologies to measure campaigns, improve advertising relevance, and understand how visitors interact with our content across different platforms.
Types of Cookies We Use
Essential Cookies
These cookies are always active because they are necessary for the website to function properly.
Analytics Cookies
These cookies help us understand how people use our website so that we can improve its functionality, performance, and usability.
Marketing Cookies
These cookies help us measure advertising performance and deliver more relevant content, offers, promotions, and advertisements.
Marketing cookies may be set by us or by trusted third-party partners, including advertising and analytics providers.
Managing Your Cookie Preferences
You can manage or update your cookie preferences at any time through your browser settings or through any cookie management tools available on our website.
Please note that disabling certain cookies may affect how parts of our website function.
Third-Party Services
We work with trusted third-party providers to help us operate our business and provide our services.
These providers may include:
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Payment processors;
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Subscription management providers;
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Website hosting providers;
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Fulfilment and shipping partners;
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Customer support software providers;
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Analytics providers;
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Marketing and advertising platforms; and
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Fraud prevention and security providers.
These third parties may process personal information on our behalf in accordance with their own privacy policies and applicable law.
Advertising and Analytics
We may use analytics and advertising tools provided by third parties such as:
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Shopify;
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Google;
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Meta;
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TikTok;
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Klaviyo;
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Recharge;
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Stripe;
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Shop Pay;
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PayPal, where applicable; and
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Other ecommerce, analytics, or advertising partners.
These technologies may collect information about your browsing activity, interactions with our website, purchases, and engagement with advertisements.
This information helps us improve our services, understand customer behaviour, measure campaign performance, and provide more relevant marketing.
We and our advertising partners may use cookies, pixels, tags, and similar technologies to:
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Understand how visitors interact with our website;
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Measure advertising effectiveness;
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Personalise marketing; and
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Deliver more relevant advertisements across websites, search engines, and social media platforms.
Sharing Your Information
We may share personal information with trusted service providers and partners where necessary to operate our business and provide our services.
We do not sell your personal information.
However, certain advertising or analytics activities may be considered a “sale” or “sharing” of personal information under some US state privacy laws.
Your Privacy Rights
Depending on your location, including certain US states, you may have rights relating to your personal information.
These rights may include the right to:
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Request access to the personal information we hold about you;
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Request correction of inaccurate information;
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Request deletion of your information;
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Opt out of certain advertising or data-sharing activities;
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Withdraw your consent, where applicable; and
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Request a copy of your information.
California residents and residents of certain other US states may have additional privacy rights under applicable law, including the right to know, access, correct, delete, or opt out of certain uses, sales, or sharing of personal information.
To exercise any of these rights, please contact us using the details below.
To help protect your privacy and security, we may request information to verify your identity before processing certain requests.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to:
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Fulfil orders;
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Manage subscriptions;
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Provide customer support;
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Maintain business records;
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Resolve disputes;
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Prevent fraud; and
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Comply with legal, tax, accounting, and regulatory obligations.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
International Data Transfers
Some of our service providers may process personal information outside your state or country of residence.
Where personal information is transferred internationally, we implement reasonable contractual, technical, and organisational safeguards designed to protect your personal information in accordance with applicable law.
Children’s Privacy
Our services are not directed towards children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
If we become aware that we have unintentionally collected personal information from a child under 13, we will take reasonable steps to delete that information.
Security
We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, or alteration.
Access to personal information is limited to authorised employees, contractors, and trusted service providers who require access to perform their responsibilities.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Do Not Track Signals
Some web browsers offer a “Do Not Track” feature that allows you to communicate your privacy preferences to websites.
Because there is currently no consistent industry standard for recognising or responding to these signals, our website does not currently respond to Do Not Track browser requests.
Contact Us
For questions about this Privacy Policy, requests to exercise your privacy rights, or further information about how we handle your personal information, please contact us at:
Depending on your location, you may also have the right to contact your local privacy or consumer protection authority if you believe that your privacy rights have been infringed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in:
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Our services;
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Our business operations;
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Our legal obligations; or
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Our privacy practices.
Any updates will be posted on this page. The Effective Date shown at the top of the Privacy Policy will indicate when the updated version takes effect.

